En Çok Kullanılan İngilizce Telefon Diyalogları

En Çok Kullanılan İngilizce Telefon Diyalogları ve konuşmada yardımcı olabilecek telefon görüşme örneklerini göreceğiz. Ayrıca telefonla görüşürken nelere dikkat edilmeli? sorusunun cevabını Türkçe ve İngilizce yazı dizilerinde bulmaya çalışacağız. örnekleri dikkatlice incelemeniz durumunda bu işin de üstesinden geleceksiniz 🙂

  • Kendinizi tanıtın :  Telefon görüşmesinin başında kendinizi tanıtın ve/veya kim olduğunuzu konuşma arkadaşınıza hatırlatınız.
  • Samimi olunuz. Zamanının birkaç dakikasını size ayırdığı için konuşma arkadaşınıza teşekkür ediniz.. (“Benimle görüşmeye zaman ayırdığınız için teşekkür etmek istiyorum. Eğer programınız yoğunsa bu sadece bir dakikanızı alacaktır.”).
  • Konuşma arkadaşınızın telefon görüşmesi için zamanının olduğundan emin olmalısınız. Şayet vakti yoksa yeniden bir randevu almayı deneyiniz.
  • Neyiniz olduğunu açıklayınız. İsteğinizi dile getiriniz. Konuşmayı anlamsız bir  „Çet“ ( sohbet) ile sonlandırmayınız.
  • Konuşma arkadaşınızın arada bir ne söylediğinizi tekrarlaması önemlidir.  Bununla onun sohbeti kastettiğiniz gibi anlamış olmasından emin olunuz.
  • Konuşmanın sonunda konuşmayı bir kez daha özetlemelisiniz ve muhtemel açıkta kalan görev ve sorumlulukları açıklığa kavuşturmalısınız.Konuşmayı bir kez daha zaman ayırdığı için konuşma arkadaşınıza teşekkür ederek bitiriniz. En iyisi başka bir telefon görüşmesi için hemen bir randevu alınız.

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En Çok Kullanılan İngilizce Telefon Diyalogları:

Örnek 1 

Ali: Hello, this is Ali from İzmir.

Alo, İzmir’den arıyorum ben Ali.

Operatör: Yes, how could I help you?

Evet, size nasıl yardımcı olabilirim?

Ali: May I speak to Mr. David, please?

Mr. David ile görüşebilir miyim lütfen?

Operatör: Could you wait a minute, please?

Bir dakika bekleyebilir misiniz, lütfen?

Ali: Yes, of course.

Evet, elbette

Operatör: Please hold on. I will get you through his.

Hatta kalınız. Bağlıyorum.

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Örnek 2

Duygu: Good morning, this is Duygu. I would like to speak to Mrs. Melanie please?

Günaydın, ben Duygu. Bayan Melani ile görüşmek istiyorum, lütfen?

Operatör: She is out of Office now. Colud you call later?

O şu anda ofis dışında. Daha sonra arayabilir misiniz?

Duygu: Could you ask her to phone me, please?

Beni aramasını söyleyebilir misiniz, lütfen?

Operatör: Ok. What is your phone number?

Tamam. Telefon numaranız nedir?

Duygu: 0533 5……. Thank you ver much.

Çok teşekkür ederim.

Operatör: You are welcome

Rica ederim

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Örnek 3

Ömer: Good morning Ege, how are you?

Günaydın Ege Nasılsın?

Ege: Goog mornin Ömer, I’m very well thanks and you?

Çok iyiyim teşekkürler, ya sen?

Ömer: Also I’m well thanks. Do you want to go to the cinema with me tomarrow?

Ben de iyiyim teşekkürler. Yarın benimle sinemaya gitmek ister misin?

Ege: Of course, I will be there. What time will it start?

Elbette, orada olacağım. Kaçta başlayacak?

Ömer:  11 o’clock. See you then tomarrow.

Saat 11’de. Yarın görüşürüz o zaman.

Ege: Ok, see you

Tamam, görüşürüz.

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Telefon görüşmelerinde yardımcı olacak cümleler:

Hold on (Hold the line) please.
Hatta kalın lütfen.

Who is calling?
Kim arıyor?

I will connect you with Mr.Brown.
Sizi Bay Brown’a bağlayacağım.

You are welcome.
Rica ederim.

One moment (Just a moment) please.
Bir dakika Lütfen.

This/it is Nihat.
Ben Nihat.

Could you spell it please?
Lütfen, heceleyebilir misiniz?

May I take your message?
Mesajınızı alabilir miyim?

May I leave a message?
Mesaj bırakabilir miyim?

Ms.Green is with a client!
Bayan Green bir müşteri ile beraber!

When will he/she be free?
Ne zaman müsait olacak?

I would like to cancel my appointment.
Randevumu iptal etmek istiyorum.

I would like to book a double room.
Çift kişilik bir oda ayırtmak istiyorum.

The number is occupied/engaged/busy.
Numara meşgul.

In that case!
Öyleyse!

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Hello (Alo)
Michael residence (Michael’in evi)
This is John Black. (Ben John Black)
Mary, may I help you. (Ben Mary, yardımcı olabilir miyim?)
Mary speaking. (Ben Mary)
Who do you want to talk to? (Kiminle konuşmak isterdiniz?)
Who do you want to speak with? (Kiminle konuşmak istiyorsunuz?)
May I tell her who is calling? (Ona kimin aradığını söyleyebilir miyim?)
Whom shall I say is calling? (Kim arıyor diyeyim?)
Let me page her. (Onu çağırayım.)
Just a second, I have another call. (Bir saniye, hatta başka biri var.)
Hang on a moment. (Bir saniye bekleyin.)
Hung on a second. (Bir saniye bekleyin.)
For whom are you holding? (Kiminle konuşmayı bekliyordunuz?)
Are you being helped? (Size yardım ediliyor mu?)
He is not in, would you like to call back? (Şu an burada değil, tekrar aramak ister miydiniz?)
He isn’t available. Can I take a message? (Burada değil. Not alabilir miyim?)
Could I take a message? (Not alabilir miyim?)
I really have to go now. (Kapatmam lazım)
Can I call you back? (Seni daha sonra arayabilir miyim?)
Can we continue this later? (Konuşmaya daha sonra devam edebilir miyiz?)
What is the area code for New York? (New York’un bölge kodu nedir?)
I can’t get through this number. (Bu numaraya bağlanamıyorum.)
This telephone is out of order. (Bu telefon çalışmıyor.)
There is a probelem with the lines. (Hatlarda bir problem var.)
The number is busy. (Numara meşgul)
The number can’t be reached at the moment. (Numaraya şu an ulaşılamıyor.)

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Görüşmeye başlarken:
Hello/Good morning/Good afternoon
Can I speak to (name), please?
May I speak to (name), please?
I would like to speak to (name) please.
I am trying to contact (name)
This is (your name) from (your company’s name) …

Bir telefon çağrısını kabul etmek:
(your name) speaking
(company name)(your name) speaking
(your name) speaking, how can I help you?
(company name)(your name) speaking, can I help you

Telefon edene diğer bilgileri sormak:
Excuse me, who is calling?
I am sorry, who is speaking?
Where are you calling from?
Are you sure you have the right number?
Can you please tell me (question)?

Telefon edenden bir dakika beklemesini rica etmek:
Just a moment, please.
Could you wait for a moment, please?
Could hold on a second, please?
Can you hold the line, please

Bir bağlantı kurmak (Örneğin bir meslektaşla)
Thank you for holding.
I’ll put you through now.
The line is free now. I’ll put you through.
I’ll connect you now/I’m connecting you now

Telefonda teknik problemler:
The line is very bad. Could you speak up, please?
Could you repeat that, please?
I’m afraid I can’t hear you.

Yanlış bağlanma
I am afraid we don’t have a Mr/Mrs/Miss (name) here.
I’m sorry. There is nobody by that name.
I’m sorry. I’m afraid you’ve dialled the wrong number.

Şayet istenen konuşma arkadaşı o anda hazır değilse:.
I’m afraid he/she is in a meeting at the moment.
Mr (name) isn’t in. (the office)
Mrs (name) is out at the moment
I’m sorry, Mr/Mrs (name) is out of the office today

Bir mesajı kaydetme
Would you like to leave a message?
Could I take a message?
Would like him/her to call you back?
Should I tell (name) who is calling?

Bilgileri/Verileri incelemek
Could you spell that for me, please?
Can I just check that again, please?
Could you repeat that, please?

Bir mesaj bırakmak
Can I leave a message, please?
Could you give him/her a message, please?
Can you tell him/her that I called?

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Görüşmeden önce aşağıdaki telefon görüşmesine ilişkin yazıyı okumanızı tavsiye ederim: 

Talking on the phone can be awkward. I mean, in all seriousness, who really calls each other any more? While you may still dial up your grandma every now and then to check in, the age of phone calls has definitely diminished. At least in your personal life.

So what do you do when you have to make an important professional phone call, but you haven’t honed your small talk phone skills?

If you’re introverted (like me), these interactions can feel even more uncomfortable. I’ve been known to wince during phone calls even when they’re going well. But, I’ve learned some tips and tricks from awesome professionals that know how to build a rapport from the first hello. Over time, their advice has helped me to relax into a conversation.

So, next time you have a call for work, try incorporating some of these go-to conversations starters. They can help you set the foundation for a positive conversation, and soon, you’ll be conversing on the phone with ease.

Talk About Today

A lot of us start phone calls with a generic, “How are you?” But adding one little word to that sentence turns a default phrase into a meaningful question. Instead, say, “How are you today?” By narrowing the scope of the question, you increase the likelihood that you’ll get an engaging answer. After all, it’s tricky to answer those big, general questions with someone you don’t know very well. Get specific, and the conversation will evolve naturally from there.

In Practice:

How are you doing today?

How is your day unfolding so far?

Anything new happening today?

Mention an Industry News Trend

Instead of diving straight into the agenda, take a moment to bring up a piece of news that’s relevant to both of you. You’re offering value and an exchange of ideas before you even dive into the purpose of the meeting. Maybe there’s an industry blog post that resonated or a recent merger that’s the talk of the industry. Plus, this approach shows that you’re tuned into what’s going on in the world.

In Practice:

I thought of you when I saw that big New York Times article this morning about travel in the Maldives. It was so interesting. Did you get a chance to read it yet?

Are you headed to the conference in Houston next month?

What did you think about the news that Instagram changed its algorithm—again?

Ask About Their Work

So many professionals spend their days running in and out of meetings. They’re lucky if they have a minute or two to process what’s on their agenda during the work day. Digging into what someone is focusing on gives them the opportunity to reflect and digest before they switch gears to your call. Plus, it will give you interesting insights into their day-to-day that could become useful at another time.

In Practice:

Are you still leading the new education initiative? I know that’s a huge project.

Have you been tackling anything fun this week?

What’s the next big project down the line for you at work?

Chat About the Company

Whether you’re interviewing for a new position or pitching a prospect, do research on the company beforehand. Follow the organization (and specifically their HR team) on social channels for inspiration. For example, maybe you noticed that the company had its holiday party a few days beforehand or celebrated a colleague’s five year anniversary. These are fun icebreakers to bridge an awkward introduction and show that you resonate with a company’s culture.

In Practice:

Your team get-togethers always look so fun on Instagram. Does your office do bagel Fridays every week?

I saw on Twitter that your CEO just celebrated five years at the helm. That’s really exciting. Did you celebrate the work anniversary?

I was really impressed by the new rebrand. I love the font of the logo. Were you involved in that at all?

Keep it Practical

When you’re really nervous, stick to the basics and focus on the practical. If you set up the conversation through a scheduling app or dial-in, briefly touch on that process. Check-in and make sure that the people you’re calling can hear you clearly on the line. It may seem dull, but it shows you’re invested in the other person’s experience and you take the conversation seriously. It will also give you a moment to gather yourself before diving in.

In Practice:

I realized Join.me might have been a new dial-in method for you. They have this pesky requirement that you download the app. Did you manage it okay?

Can you hear me okay? My service is a bit patchy sometimes.

Thanks so much for arranging the call. Let me know if you have any trouble hearing me at all.

These conversation starters are just the beginning. The more you practice feeling comfortable on phone, the less likely you are to seem awkward every time you pick one up. Start with these tips, and ask some of your friends for their ice breakers, too. Everyone (and I mean everyone) has struggled with phone calls at some point—we all benefit from brushing up on our conversation starters now and then.

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